+1 305 627 3755Comfort Exchange Policy
Aventura Mattress does not offer refunds. Eligible mattresses qualify for a one-time comfort exchange.
| Program | Brands | Exchange window |
|---|---|---|
| 90-Day Comfort Exchange | Tempur-Pedic, Sealy, Stearns & Foster, Sherwood Bedding, Puffy | Days 31 to 90 after delivery |
| 30-Day Comfort Exchange | Serta, Beautyrest, Chattam & Wells, Spring Air | Days 21 to 30 after delivery |
| Final Sale | Aireloom, Biscayne Bedding, any custom size mattress, foundations, adjustable bases, pillows | No exchanges or returns |
How It Works
- A new mattress takes time to feel right. Exchanges are not available before the window opens.
- One exchange per mattress, for a mattress of equal or greater value. You pay any difference.
- A $200 pickup and delivery fee applies. There is no restocking fee.
- Available for standard-size mattresses delivered in Miami-Dade, Broward or Palm Beach County. We pick up the original mattress when we deliver the replacement.
- The mattress must be clean and undamaged, free of stains, with its law labels attached. We recommend a waterproof mattress protector from the first night.
- The replacement mattress is not eligible for another exchange.
Final-Sale Products
Adjustable bases, box springs and foundations, pillows, mattress protectors, sheets, duvets and other linens, furniture, custom-size mattresses, special orders, clearance items and floor samples cannot be exchanged or returned.
Warranty and Delivery Issues
Manufacturing defects, delivery damage and incorrect merchandise are handled separately and are not affected by this policy.
To Request an Exchange
Call 305-627-3755 or email tania@aventuramattress.com with your order number. We confirm eligibility and charges in writing before scheduling. Please do not bring a mattress to the showroom without approval.
This policy does not affect price adjustments under our Price Match Promise. See also our Purchase Terms.