30 Day Comfort Exchange Policy
If you determine at any time, up to 30 days from the delivery date, that you are not completely satisfied with your mattress, Aventura Mattress will allow you to exchange it for a new mattress under the following terms and conditions:
- If you wish to make an exchange, bring your receipt to Aventura Mattress’s showroom no later then the 30th day after the original delivery date. NOTE: All exchanges must be completed no later then 30 days from the original delivery date. One time per customer.
- You may exchange the mattress for a mattress of equal or higher value upon payment of the difference between the cost of the exchanged mattress and the new mattress. Aventura Mattress will also exchange the original mattress for another mattress of lesser value; however, we do not refund the difference between the price paid for the original mattress and the price of the new mattress.
- Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
- We cannot approve a mattress exchange if the mattress was not purchased along with a waterproof mattress protector from us at the time of the original mattress purchase.
The 30 Day Comfort Exchange applies to mattresses only, and excludes, adjustable bases, floor models, mattress protectors, special orders, clearance merchandise, furniture, pillows, promotional/accessory items, warranty exchanges, foundations, box springs.
A processing and handling fee of 20% (min of $100) of the purchase price of the exchanged mattress must be paid in full prior to the exchange-taking place and are none refundable. Limit of one exchange per customers purchase.
Special or custom orders are items that is not a part of Aventura Mattresses regular inventory.
A special or custom order is placed at the request of a customer based on the customer’s specifications. These include but at not limited to: California-King, adjustable powerbases or beds, split-queen, twin-extra-long, full extra long, all furniture and custom mattress sizes. Special or custom orders are placed with the manufacturer immediately and cannot be cancelled. No Refunds will be honored once an order is placed with a manufacturer regardless of any delay in shipping or delivery.
There are no comfort exchanges on special or custom orders. Special and custom order sales are final and accepted in “as-is” condition.
Warranties are provided by the manufacturer of a product and not by Aventura Mattress. Aventura Mattress is not responsible or liable for any manufacturer warranty, claim, or guarantee on any of the products it sells.
We do not give any credits or refunds on foundations or box springs. We do not service any warranties on foundations or box springs. All foundation and box spring sales are final.
Aventura Mattress does not stock any furniture items; therefore all furniture sales are considered special orders and will not be exchanged for refund or credit. All furniture sales are final. All furniture items carry no warranty and are as-is sales.
All products must be inspected prior to leaving our showroom or warehouse. Once a customer leaves our showroom or warehouse, the customer has accepted the product to be to his or her satisfaction. Any loss or damage to the product once the product is released to the customer is the responsibility of the customer. Aventura Mattress will not assist in placing and securing merchandise on a customer’s vehicle. Aventura Mattress is not responsible for any loss or damage during a customer’s transportation of the product and the customer, in accepting this agreement, agrees to hold Aventura Mattress harmless for any such loss or damage.
Lay-Away: Lay-away deposits on orders that are not special or custom orders are refundable. Lay-away deposits on special or custom orders are refundable so long as the order has not been placed with the manufacturer. Once an order is placed with the manufacturer, lay-away-deposits for special or custom orders are not refundable.