POLICY

30 DAY COMFORT EXCHANGE

If you determine at any time, up to 30 days from the delivery date, that you are not completely satisfied with your mattress, Aventura Mattress will allow you to exchange it for a new mattress under the following terms and conditions:

  • If you wish to make an exchange, bring your receipt to Aventura Mattress’s showroom no later then the 30th day after the original delivery date. NOTE: All exchanges must be completed no later then 30 days from the original delivery date. One time per customer.
  • You may exchange the mattress for a mattress of equal or higher value upon payment of the difference between the cost of the exchanged mattress and the new mattress. Aventura Mattress will also exchange the original mattress for another mattress of lesser value; however, we do not refund the difference between the price paid for the original mattress and the price of the new mattress.
  • Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
  • We cannot approve a mattress exchange if the mattress was not purchased along with a waterproof mattress protector from us at the time of the original mattress purchase.

The 30 Day Comfort Exchange applies to mattresses only, and excludes, adjustable bases, floor models, mattress protectors, special orders, clearance merchandise, furniture, pillows, promotional/accessory items, warranty exchanges, foundations, box springs.

A processing and handling fee of 20% (min of $100) of the purchase price of the exchanged mattress must be paid in full prior to the exchange-taking place and are none refundable. Limit of one exchange per customers purchase.

Policy | Comfort Exchange

DELIVERY

As a result of our high sales volumes and demand, low priced delivery services, and quick product availability; Aventura Mattress cannot guaranty an exact appointment time and date at the time of purchase and reserves the right to reschedule or postpone any delivery appointment to a future time and date. Any rescheduling or postponement of the deliveries shall be without penalty or credit owed to the customer. Fees are assessed for each delivery trip.

Truck Drivers / Delivery personnel are independent contractors and are insured to set-up and deliver Aventura Mattress products only. They are not permitted to move a customer’s personal property.

We recommend that customers remove any items that may interfere with the delivery personnel to deliver and set-up the items purchased from Aventura Mattress.  Aventura Mattress personnel cannot remove mattresses, bedframes, furniture, waterbeds, etc. Old mattress and foundation removal is a complementary service provided by Aventura Mattress delivery personnel at their discretion and they can refuse to remove items at any time without any credit or reimbursement of delivery charges. It is the customer’s responsibility to prepare and prevent any personal or property damage inside or at their choice of shipping location. Aventura Mattress is not liable for any personal or property damage suffered by any person, property, home, pet, or business at the time of the delivery or any injuries incurred from the assembly of products by its delivery personnel or use of Aventura Mattress products once delivered.

When items purchased by a customer are delivered to a customer’s home, the customer should look them over carefully before the delivery personnel leaves the delivery location. In the unlikely event that any damage occurs during the course of delivery, such damage must be reported and written on the delivery ticket or manifest before the delivery personnel leaves a customers. Failure to note this at the time of delivery before the delivery personnel leaves the premises will result in the customer having accepted the condition of the product as satisfactory and delivered.

The customer understands that whoever the customer delegates to receive a delivery on their behalf will be deemed to have accepted the condition of product delivered on the customer’s behalf in accordance with these policies. If a customer does not pay for assembly of the items purchased, the customer accepts the product to their satisfaction once the items go into the customer’s possession. Any balances must be paid in full to delivery personnel in cash prior to merchandise being placed in a customer’s home.

Cancelled orders on the day of delivery will be refunded via an Aventura Mattress merchandise certificate only.

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